Legal notice
| Seller | stina Co., Ltd. |
|---|---|
| Responsible Manager | Sayuri Tanaka |
| Address |
150-0021PLANEX VOLTA 3F, 2-11-9 Ebisu-nishi, Shibuya-ku, Tokyo, Japan |
| Telephone | +81-3-6427-8355 |
| stinawebstore@stina.jp | |
| URL | https://www.stina.jp |
| Charges other than the product price | Consumption Tax, Shipping Fees, and Cash-on-Delivery (COD) Handling Fees |
| Payment methods and timing |
Credit Card, QR Code Payment, and Cash on Delivery (COD)
|
| Delivery Time | Please refer to each product page for the estimated delivery time. |
| Returns and exchanges |
Changes to your order cannot be accepted once your order has been confirmed. We do not accept cancellations or exchanges due to customer preference after delivery, including cases such as incorrect sizing, differences in appearance from expectations, or variations in pattern placement. If you receive a defective item or an item different from the one you ordered, we will gladly provide a replacement, provided the item is unused. Please contact us first, then return the item within 7 days of receipt using cash-on-delivery (shipping charges paid by the recipient). For defective or incorrectly shipped items, the return shipping cost will be covered by us. If a replacement item is unavailable, we may issue a refund instead. We appreciate your understanding. |